Adapting to FCA's Review: Why Embracing Vulnerability Matters

Overview

Join us for an insightful session where Tony Miles DipPFS, founding director of The Financial Vulnerability Taskforce and Technical Director of My Care Consultant, will explore the critical importance of embracing client vulnerability in light of the FCA's recent review. This webinar will provide a comprehensive understanding of how firms can align with the FCA's expectations to support fair treatment of customers in vulnerable circumstances.

Webinar Highlights:

1. Understanding FCA’s Review:

   • Overview of the FCA’s year-long review on vulnerability.
   • Key areas of focus: consumer needs, staff skills, product/service design, and communication.

2. Client Perspective:

   • Why recognising and addressing client vulnerability is crucial.
   • Practical examples of client vulnerability scenarios.

3. Regulatory Perspective:

   • Detailed look at FCA’s expectations and guidelines.
   • How firms can ensure compliance and avoid regulatory pitfalls.

4. Business Perspective:

   • The business case for embracing vulnerability.
   • Benefits of supporting vulnerable clients for adviser firms.

5. Practical Actions:

   • Identifying clients in vulnerable circumstances.
   • Assessing and addressing additional client needs.
   • Implementing effective strategies to support vulnerable clients.

Each session qualifies for 1 hour of CPD.